Prior to return, all merchandise requires a return authorization number from Image Innovators.   First quality, blank returns are subject to a 10% restocking fee or $25 whichever is greater. Items returned without prior factory authorization will be subject to 25% restocking fee or $25 whichever is greater. Perishable and/or food items cannot be returned.  Products must be returned in the same condition as received and the return will only be for the quantity sent.  


An order cancellation charge of $50 plus any other incurred charges may apply after order acknowledgment has been confirmed.     

Net 15 days upon credit approval. Payments not received by the due date are subject to a 1.5% per month late payment charge. First order, custom orders and large orders may require a deposit.


Promotional product orders have potential of 5-10% under or over runs to ensure quality. 

Screen printed apparel orders have a potential of 2% allowance for spoilage or flaws per color, per logo design location.      

If exact quantity is required please inquire at time of order with your sales rep, an exact quantity fee may apply.

Delays: Image Innovators cannot be liable for delays in delivery or product availability due to occurrences such as, but not limited to: customs/homeland security holds and delays, shipping carrier delays, subcontractor failure to perform, wars, riots, congestion at ports, labor strikes or problems or shortage, invasion, fire, explosion, accidents, acts of God, government regulation, direction or request, and all other delays beyond our reasonable control.  Image Innovators will provide documentation in support of any force majeure or commericial impracticability condition upon request.

Item Pictures: Photographs online or in any catalog may not show true color or texture of products due to printing process. The artwork, designs and trademarks shown on the products displayed herein are reproduced only as examples of the type of decoration available and also do not represent the precise imprint area or location. The marks are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material in any catalog or online without prior written consent is prohibited.

Product Colors: Colors and textures of certain products may vary according to manufacturer. Because we have no control over what is sent, these variations must be considered acceptable.

Liability Limitation: In the event of a defect in material or workmanship, Image Innovators will replace the goods F.O.B. point of shipment or refund the purchase price for the merchandise at Image Innovators sole discretion, provided that a written claim is received within 15 days from the shipment date. Image Innovators liability shall not, in any event, exceed the cost of furnishing a replacement for the defective product.

Product Materials & Dimensions: 100% cotton fabric colors are not guaranteed to be colorfast. Due to variances of materials and other circumstances beyond our control, Image Innovators cannot guarantee continuity of shade, color, size, texture, or construction of finished goods from lot to lot. Due to manufacturing tolerances, all dimensions have acceptable variations of 1/2”.

Copyright/Trademark Laws: Image Innovators assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Image Innovators responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said artwork.

Imprint Registration: A registration variance of ±1/32” may occur with multiple colors and must be considered acceptable registration.